Diamond Bank introduces delivery channel system

Diamond Bank Plc in a bid to promote retail banking in the country has introduced delivery channel system tagged “Diamond Bank Mini”. The bank mini, situated within the Palms Shopping complex in Lekki Peninsular, Lagos, was unveiled to the public last week by the chairman of the bank, Mr Pasca Dozie.

The bank’s Managing Director, Mr Emeka Onwuka said Diamond Bank Mini is designed to enhance customers’ access to the bank’s existing service channels. Mr Onwuka said the underlying aim is to make the banking transactions short and pleasant as well as providing customers with those basic services without hassels of a big bank branch.

He pointed out that Diamond Bank mini is a whole delivery channel for the bank’s technologically driven products, targeted at optimizing customers’ satisfaction. He said other areas of concentration include Ikota Shopping Complex, Victoria Garden City, Tejuosho and Ago palace way, Okota and many more outlets to be rolled out around the country in phases.

The bank’s managing director said the mini is equipped with an internet station, a bulk country room, a personal banking suite and an interswitch connected Automated Teller Machine (ATM) which provides both customers and non-customers of the bank unhindered access to their accounts.

Consequently, with a fully equipped internet station within the mini, a customer can easily walk into the bank and perform free online banking transactions without interfacing with bank operatives. Other products channels available to customers through the mini are internet and mobile banking, cash deposit and withdrawal from the counters and ATM facility for unaided access to cash

With shareholders’ funds in excess of N33 billion and total credit exposure of $70 million within the International Finance Corporation, the bank is well positioned to play a key role in Nigeria’s ongoing banking and economic reforms.