Reltel offers profit package to call center operators

Dec

Reltelwireless has rolled out a package of incentives for call center operators on the network to enable them increase their daily profit margins. The gesture comes at a time when many of the call center operators are closing shop due to an unprofitable tariff regime put in place by some telephone networks in the country.

Kierian Enechi, chief marketing office, Reltelwireless, announced the package in Lagos at a ceremony to unveil a range of value-added services introduce by the company for subscribers on the network. Enechi said that call center operators can now make a profit of about N3,000 per week, using a minimum of three Reltel N500 special discount cards, called Bonuscard Plus, while operators who invested up to N7,000 on the cards could make up to N70,000 per month.

He noted that the incentives were fallouts of the company’s re-branding programme, following the technical support provided to Reltel by the Chinese Telecommunications giant, Huawei, which is now powering the network to sustain its position in the market. According to him, the new partnership with Huawei has yielded new products and services, these include, the Reltel digital wireless fax terminal which has effectively made the company the first fixed wireless operator to deploy fax services in Nigeria. He said the fax facility goes for N30,000.

Enechi re-affirmed that Reltel had started providing short message services (sms) to other networks within and outside Nigeria including mobile networks. Others value added services, he noted, include call waiting, forwarding, locking and conferencing which had been perfected on the network.

He said that the company has slashed calls to GSM lines in order to give every telephone user an opportunity to talk, and that Reltelwireless had also maintained its round-the-clock free intra-network calls policy. The Reltelwireless CMO added that the company had also introduced Internet recharge card in its determination to encourage more people in the country to use and explore opportunities on the Internet without difficulty. It would be recalled that Reltel invested about N3 billion recently in its network expansion deal with Huawei to position itself as the first among equals in the fixed wireless business in the country.

The company has since commenced services in Port Harcourt, Nnewi and Onitsha in addition to Lagos, Nigeria’s business hub.
Reltel has also launched an ambitious expansion programme that would soon take its services to more Nigerian cities, including Abuja, Ibadan, Enugu, Sokoto, Kano, Kaduna and Benin.